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by TheOtherSupport@KMI
Wed Jun 06, 2018 9:56 am
Forum: K-Board General Discussion
Topic: Himsceduled release of K Pro
Replies: 6
Views: 558

Re: Himsceduled release of K Pro

What kind of doubts?

We're in the process of getting everything tightened up on the manufacturing side. We have no official release date at the moment, but we are working hard on it.
by TheOtherSupport@KMI
Mon Jun 04, 2018 5:49 am
Forum: K-Mix General Discussion
Topic: Two Aux Sends; One Return ...
Replies: 2
Views: 64

Re: Two Aux Sends; One Return ...

As long as the cable actually sums to mono, and doesn't sum to a TRS stereo termination, it should work.
by TheOtherSupport@KMI
Wed May 16, 2018 8:22 am
Forum: SoftStep Users' Help Exchange
Topic: converting Softstep MIDI to OSC
Replies: 1
Views: 93

Re: converting Softstep MIDI to OSC

Not really sure on what you're asking here. Where do you want the visual feedback to come? From the SS or from Lemur?
by TheOtherSupport@KMI
Wed May 09, 2018 4:47 am
Forum: SoftStep Users' Help Exchange
Topic: Please help - Softstep with Ipad
Replies: 1
Views: 97

Re: Please help - Softstep with Ipad

We'd need to know about what "can't play MIDI notes" means. Your very brief description makes it seem like a software issue for sure. How are you verifying that no MIDI notes are sent? Have you used a MIDI monitor to look at the data coming out of the SS? Are you powering the SS externally...
by TheOtherSupport@KMI
Mon May 07, 2018 5:25 am
Forum: K-Mix General Discussion
Topic: KMix editor on hi-res display
Replies: 1
Views: 139

Re: KMix editor on hi-res display

The K-Mix Editor does not play well with high DPI displays. We will be looking into fixing this in a future update.

Depending on the native resolution of your display you can generally get the Editor to work by adjusting your resolution and scaling options in the display settings.
by TheOtherSupport@KMI
Wed Apr 18, 2018 7:36 am
Forum: K-Mix General Discussion
Topic: KMIX shut itself down during firmware update
Replies: 4
Views: 6331

Re: KMIX shut itself down during firmware update

Check your email - sorry for the delay.
by TheOtherSupport@KMI
Mon Apr 16, 2018 6:50 am
Forum: K-Mix General Discussion
Topic: Detailed specs for inputs & avoid clipping with instrument (hi-z) signals
Replies: 3
Views: 317

Re: Detailed specs for inputs & avoid clipping with instrument (hi-z) signals

The manual recommends plugging instruments/hi-z inputs into 1 and 2, but if you're clipping those, then you either need to turn the trim down, or plug into 3-8. SO we're not really recommending the opposite. There's way too much variance in the output levels of guitars and basses to give a one size ...
by TheOtherSupport@KMI
Wed Apr 11, 2018 8:49 am
Forum: SoftStep Tips and Tricks
Topic: Synchronization With Ableton Live
Replies: 1
Views: 179

Re: Synchronization With Ableton Live

You can't externally set values of the SS, so you won't ever be able to recall the positions of the faders according to your Live set. There's probably a way to do it by changing how the script handles setting the value, but that introduces other problems. You can add init values to the keys in Host...
by TheOtherSupport@KMI
Tue Apr 10, 2018 8:06 am
Forum: BopPad General Discussion
Topic: crosstalk
Replies: 7
Views: 400

Re: crosstalk

Going through the support channel is the most efficient way to report potential hardware issues: http://www.support.keithmcmillen.com We do replace devices, per our warranty if they are deemed faulty: http://www.keithmcmillen/com/warranty. And yes, asking questions, and attempting to get the most cl...
by TheOtherSupport@KMI
Tue Apr 10, 2018 6:25 am
Forum: BopPad General Discussion
Topic: crosstalk
Replies: 7
Views: 400

Re: crosstalk

I imagine that you would've noticed this before, so that points to it not being a hardware issue. You'll need to send us a short video/demonstration of this behavior for us to have any more insight other than, reset everything to default. How hard are you hitting the other quadrants? Does location m...

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