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by TheOtherSupport@KMI
Wed May 16, 2018 8:22 am
Forum: SoftStep Users' Help Exchange
Topic: converting Softstep MIDI to OSC
Replies: 1
Views: 76

Re: converting Softstep MIDI to OSC

Not really sure on what you're asking here. Where do you want the visual feedback to come? From the SS or from Lemur?
by TheOtherSupport@KMI
Wed May 09, 2018 4:47 am
Forum: SoftStep Users' Help Exchange
Topic: Please help - Softstep with Ipad
Replies: 1
Views: 80

Re: Please help - Softstep with Ipad

We'd need to know about what "can't play MIDI notes" means. Your very brief description makes it seem like a software issue for sure. How are you verifying that no MIDI notes are sent? Have you used a MIDI monitor to look at the data coming out of the SS? Are you powering the SS externally...
by TheOtherSupport@KMI
Mon May 07, 2018 5:25 am
Forum: K-Mix General Discussion
Topic: KMix editor on hi-res display
Replies: 1
Views: 107

Re: KMix editor on hi-res display

The K-Mix Editor does not play well with high DPI displays. We will be looking into fixing this in a future update.

Depending on the native resolution of your display you can generally get the Editor to work by adjusting your resolution and scaling options in the display settings.
by TheOtherSupport@KMI
Wed Apr 18, 2018 7:36 am
Forum: K-Mix General Discussion
Topic: KMIX shut itself down during firmware update
Replies: 4
Views: 6270

Re: KMIX shut itself down during firmware update

Check your email - sorry for the delay.
by TheOtherSupport@KMI
Mon Apr 16, 2018 6:50 am
Forum: K-Mix General Discussion
Topic: Detailed specs for inputs & avoid clipping with instrument (hi-z) signals
Replies: 3
Views: 265

Re: Detailed specs for inputs & avoid clipping with instrument (hi-z) signals

The manual recommends plugging instruments/hi-z inputs into 1 and 2, but if you're clipping those, then you either need to turn the trim down, or plug into 3-8. SO we're not really recommending the opposite. There's way too much variance in the output levels of guitars and basses to give a one size ...
by TheOtherSupport@KMI
Wed Apr 11, 2018 8:49 am
Forum: SoftStep Tips and Tricks
Topic: Synchronization With Ableton Live
Replies: 1
Views: 153

Re: Synchronization With Ableton Live

You can't externally set values of the SS, so you won't ever be able to recall the positions of the faders according to your Live set. There's probably a way to do it by changing how the script handles setting the value, but that introduces other problems. You can add init values to the keys in Host...
by TheOtherSupport@KMI
Tue Apr 10, 2018 8:06 am
Forum: BopPad General Discussion
Topic: crosstalk
Replies: 7
Views: 353

Re: crosstalk

Going through the support channel is the most efficient way to report potential hardware issues: http://www.support.keithmcmillen.com We do replace devices, per our warranty if they are deemed faulty: http://www.keithmcmillen/com/warranty. And yes, asking questions, and attempting to get the most cl...
by TheOtherSupport@KMI
Tue Apr 10, 2018 6:25 am
Forum: BopPad General Discussion
Topic: crosstalk
Replies: 7
Views: 353

Re: crosstalk

I imagine that you would've noticed this before, so that points to it not being a hardware issue. You'll need to send us a short video/demonstration of this behavior for us to have any more insight other than, reset everything to default. How hard are you hitting the other quadrants? Does location m...
by TheOtherSupport@KMI
Mon Apr 09, 2018 5:55 am
Forum: BopPad General Discussion
Topic: crosstalk
Replies: 7
Views: 353

Re: crosstalk

No, its not normal.

Has this always been the case?
Have you tried a firmware reinstall?
Where you pressing on either the top or the bottom when the device was powered on?
Can you reliably reproduce this?
by TheOtherSupport@KMI
Mon Apr 09, 2018 5:53 am
Forum: K-Mix General Discussion
Topic: Reverb Update?
Replies: 2
Views: 201

Re: Reverb Update?

There have been no DSP updates to the K-Mix as far as feature additions/improvements. There is so extra room on the board for DSP, but making a synth/creative processor isn't really on our radar. Figuring out a good way to fit a synth into the UI would be quite a challenge. All the buttons/text are ...

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