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by TheSupport@KMI
Tue Dec 02, 2014 4:45 pm
Forum: SoftStep Users' Help Exchange
Topic: softstep & editors
Replies: 7
Views: 2425

Re: softstep & editors

KMI has never officially supported Windows Vista on any of our products.
by TheSupport@KMI
Thu Sep 11, 2014 1:05 pm
Forum: 12 Step Users' Help Exchange
Topic: 12Step Software "no presets found"
Replies: 3
Views: 1752

Re: 12Step Software "no presets found"

1.0 doesn't work on Mavericks.

But 2.0 does: http://www.keithmcmillen.com/12step/downloads
by TheSupport@KMI
Thu Sep 11, 2014 1:03 pm
Forum: 12 Step Users' Help Exchange
Topic: 12 Step and iPad Mini
Replies: 6
Views: 2517

Re: 12 Step and iPad Mini

It's also possible you may need to power the 12 Step externally (plug the Expander port into a USB power supply), or use a powered USB hub going into the iPad. The 12 Step may potentially be drawing just enough power to light up, but not enough to actually function properly. Every now and then Apple...
by TheSupport@KMI
Mon Jun 30, 2014 12:58 pm
Forum: QuNeo Feature Wishlist
Topic: Editor-configuring of sending sysex with midi expander
Replies: 3
Views: 2180

Re: Editor-configuring of sending sysex with midi expander

You can always use Bome's MIDI Translator to convert any MIDI into any other kind of MIDI (including SysEx). A computer will have to be involved though — not sure if you want that or not. I doubt we'll put in the ability to output customizable sysex messages from any of our controllers. Not that it'...
by TheSupport@KMI
Mon Jun 30, 2014 11:51 am
Forum: SoftStep Feature Wishlist
Topic: Nav Keys Programmable
Replies: 16
Views: 8128

Re: Nav Keys Programmable

For Hosted mode you can always just put a single preset in the setlist. It won't change scenes if there's nothing to change scenes to.
by TheSupport@KMI
Mon Jun 23, 2014 1:20 pm
Forum: SoftStep Users' Help Exchange
Topic: Selecting Presets with Keys
Replies: 6
Views: 1860

Re: Selecting Presets with Keys

Yeah, I'll add it as a feature request.
by TheSupport@KMI
Wed Jun 18, 2014 11:45 am
Forum: SoftStep Users' Help Exchange
Topic: Selecting Presets with Keys
Replies: 6
Views: 1860

Re: Selecting Presets with Keys

Yeah, that I could see being a good feature.
by TheSupport@KMI
Tue Jun 17, 2014 6:14 pm
Forum: SoftStep Users' Help Exchange
Topic: Selecting Presets with Keys
Replies: 6
Views: 1860

Re: Selecting Presets with Keys

Not possible right now. If all 10 of the keys were being used to select presets, what would the point of the presets be? None of the keys would be able to do anything since they're being used to change presets. And how would presets 11 through 16 be handled? I could see perhaps using two keys (non-N...
by TheSupport@KMI
Tue Jun 17, 2014 11:19 am
Forum: 12 Step Users' Help Exchange
Topic: dead note and/or freeze
Replies: 2
Views: 969

Re: dead note and/or freeze

Hmm. It's very unlikely that updating presets would cause a persistent stuck key, so I wouldn't worry about that. A potential solution would be to try working the silicone a bit — push it in towards the center of the key. It's possible (probably unlikely, but possible) that the key is getting snagge...
by TheSupport@KMI
Mon Jun 16, 2014 11:47 am
Forum: 12 Step Users' Help Exchange
Topic: 12 step w Ableton control send faders, feedback amounts
Replies: 1
Views: 968

Re: 12 step w Ableton control send faders, feedback amounts

All you need to do is set one of the CC modlines' Source to "Tilt". Then when you tilt a key forward the value rises and when you tilt a key back (toward you) the value lowers. You should also know that with 12 Step all of these settings are "global" — they affect all keys. Aside...

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