Are new SoftStep 2 units sealed with a piece of tape?

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marshallraw
Posts: 12
Joined: Sun Jun 01, 2014 11:38 am

Are new SoftStep 2 units sealed with a piece of tape?

Postby marshallraw » Thu Jun 12, 2014 5:42 pm

Are new SoftStep 2 units sealed with a piece of tape? My unit came from Amazon, and the tape seal was cut. I assume new units are shipped from the factory with the tape uncut. Is that true?

Thanks
George Hudson
SoftStep 2, MacBook Pro, iPad Air. Amplitube 3, Logic Pro X, MainStage 3.
TheSupport@KMI
Posts: 726
Joined: Wed Jul 13, 2011 12:30 pm

Re: Are new SoftStep 2 units sealed with a piece of tape?

Postby TheSupport@KMI » Fri Jun 13, 2014 11:38 am

Hmmm, pretty sure the tape is uncut when we get them in. But, it's also possible that we were the ones that cut it. We do on occasion open up and test units we get from the factory, especially on newer products — not sure if we reseal them before sending them out though (we probably should if we don't).
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