How do you travel with it? Fragility, etc

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mocker
Posts: 170
Joined: Sat Jan 29, 2011 3:48 pm

Re: How do you travel with it? Fragility, etc

Postby mocker » Wed Feb 15, 2012 9:15 am

OK, so what broke/unsoldered is the female jack on the SS. I live in France so I doubt sending it to KMI for repair is a viable solution, on an financial point of view :-)
It should be easy for someone who's got soldering skills, as I don't feel capable of re-solding a female USB jack on a motherboard. What do you think ?
And btw I was not using the mini-usb jack at all, that night.
Otis Scarecroe
Posts: 64
Joined: Mon Jan 31, 2011 2:18 pm

Re: How do you travel with it? Fragility, etc

Postby Otis Scarecroe » Wed Feb 15, 2012 10:04 am

Mocker,

Sorry to hear about your dilemma, but thanks for sharing this info.

It should make everyone wary of this area of "fragility" and take precautions in order to best prevent this occurring to them.

You then did, indeed, buy another Softstep? From a dealer in Europe or was it shipped from U.S.?

Did you contact KMI directly about this? (or the dealer you bought it from?)

As far as the solder repair job: the way the SS is constructed, with no screws or other obvious ways to take it apart, whomever you "hire" to repair it, will need to contact KMI to insure it isn't destroyed in the process.
Anybody reading this ever taken one apart? I repair all my other gear, but this one appears a bit daunting!

Input from KMI forum moderators on this issue would seem to be important as to SS's reliability and "road worthiness"!

Respect, O
Otis Scarecroe
Posts: 64
Joined: Mon Jan 31, 2011 2:18 pm

Re: How do you travel with it? Fragility, etc

Postby Otis Scarecroe » Wed Feb 15, 2012 8:41 pm

Hey, "the RealO",
Wassamatta, can't come up with your own name? Want to own up to who you really are,or would that expose something .... ? I will say, the timing of your "joining" the forum is a bit suspect and maybe even too obvious.
I'm not going to argue your histrionic( a bit touchy here aren't you?) and rather lame points, 'til later. (after I hear back from KMI support maybe....)
With ALL DUE Respect and a dose of SHEESH,O

To all others interested in this thread:
A piece of gear is only as "rugged" as it's weakest point( especially in a "foot" controller), and THIS weak point is part and parcel to the SS and essential to it's total function.
I do believe the "facts" in this thread are legit/informative, and that there IS a way to protect that " not known to be rugged" USB connector with a little thought and effort. I'll let you know if I come up with something. Too bad they weren't "recessed" in the housing while on the drawing board. (What's done is done though.)
I contacted KMI support and directed them to this topic thread, hopefully they will respond with a bit of helpful advice, insight and maybe even come up with a "protective" solution so we don't have to.It will also be interesting to know if the SS is "repairable" if something breaks.
EDIT: KINDA HUMOROUS HOW THE "REALO"'s post was removed after this exchange. Kinda exposes it for what it seemed to be!
Respect, (THE ONE AND ONLY) Otis Scarecroe
Last edited by Otis Scarecroe on Sun Sep 09, 2012 4:14 pm, edited 1 time in total.
mocker
Posts: 170
Joined: Sat Jan 29, 2011 3:48 pm

Re: How do you travel with it? Fragility, etc

Postby mocker » Thu Feb 16, 2012 4:34 am

Actually when you take off the black plastic protection (the one that covers the display screen) you can reach the motherboard and I could see exactly that it's just unsoldered. So I guess - again I'm not a specialist - that it should be easily repairable by KMI or someone who can sold tiny components.

I bought the new one second hand from a guy who almost never used it. It's still under guarantee. Funny, it seems the pads are more responsive than the "old" one.

Thanks a lot for getting into this. Maybe KMI will propose something ? I hope I can recover my SS. The thing is in perfect state… just this f… usb jack :-)
DaveDraper
Posts: 64
Joined: Fri Feb 25, 2011 9:10 am

Re: How do you travel with it? Fragility, etc

Postby DaveDraper » Sun Mar 25, 2012 5:17 am

Well I was hoping to 'travel' with mine to a rare gig, in Brighton (UK) this wednesday. Unfortunately this seems unlikely now since the USB socket has come unstuck & unsoldered from the mainboard! Managed to get the little plastic cover off - the pcb copper's pulled off with the socket, & anyway it's beyond my soldering capabilities.
My unit's long out of guarantee, I'm not shelling out more money to send it back to KMR, I might try & get someone to fix it here, but after eighteen months with the thing I'll not be buying a replacement either.
Months spent building more suitable control software in Bidule, backlighting that causes interference, flimsy usb connectors, I'm sorry but this thing's not fit for purpose - if it's meant to be used live.
Lights on, interference; lights off, no interference. I'm sick of hearing the support team bleating on about guitarists' earthing problems when it's clearly a design fault.
And a USB socket that's glued & soldered direct to the mainboard like that is just cheap. Only it wasn't - £250 down the drain, 18 months wasted (at my age I can ill afford that!), & a non-working setup for a gig in 3 days! Thanks guys. Send me a replacement by return of post if you like, but I shan't be buying anything else from your stable.
Dave Draper
pmgo
Posts: 38
Joined: Thu Jul 14, 2011 11:56 pm

Re: How do you travel with it? Fragility, etc

Postby pmgo » Sun Mar 25, 2012 11:11 am

if your unit breaks KMI should replace it. My female usb connection became loose. I notified the company, sent mine back and got a new one. It was a very fast turnaround, and KMI customer service is the best i've ever dealt with. No need to buy a new one, or bother trying to fix yourself.
TheSupport@KMI
Posts: 726
Joined: Wed Jul 13, 2011 12:30 pm

Re: How do you travel with it? Fragility, etc

Postby TheSupport@KMI » Mon Mar 26, 2012 12:11 pm

Yes, you should contact us. While we do have a one year warranty on our products, we are aware that the first batch of SoftSteps were much more prone to the USB jack coming loose, and have been making exceptions for people with those boards. I imagine if you've had your board for 18 months that would put you right around the first batch of boards.
2, 3, 5, 13, 89, 233, 1597, 28657, 514229, 433494437, 2971215073
Otis Scarecroe
Posts: 64
Joined: Mon Jan 31, 2011 2:18 pm

Re: How do you travel with it? Fragility, etc

Postby Otis Scarecroe » Mon Mar 26, 2012 2:22 pm

>Hey Mocker,

Wasn't your first SS bought early on? Looks like you might qualify for a replacement as well.
Then you have a back-up unit.

>Carson, what serial #'s are included in the "first batch" with known build quality problems? Wouldn't this be where you do a recall of known possible lemons? I'm guessing the factory should take responsibility and pick up the costs,yeah?

This info might solve the issue of the USB fragility complaints, brought up in this thread, once and for all! Better than a back and forth piss and moan session,I would think.

I know my first SS was from the first batch, and KMI replaced it as soon as a problem arose. (I'm right across SF Bay and it was hand delivered to my door by a KMI employee, PROPS and thank you Tom !)
I've recommended that folks take a look at this controller from the outset on several gear forums, and it would be great if everyone comes away happy and KMI isn't dissed unnecessarily.

Respect, O
mocker
Posts: 170
Joined: Sat Jan 29, 2011 3:48 pm

Re: How do you travel with it? Fragility, etc

Postby mocker » Thu Mar 29, 2012 5:08 am

CarsonKMI wrote:Yes, you should contact us. While we do have a one year warranty on our products, we are aware that the first batch of SoftSteps were much more prone to the USB jack coming loose, and have been making exceptions for people with those boards. I imagine if you've had your board for 18 months that would put you right around the first batch of boards.


Great ! Good news. My SS, as described in this thread, is in the same USB situation (bought in Jan 2011) and an early board as well. Meanwhile I live in Paris France, so how do I proceed ? Send it to you by post ?
Please let me know, thanks.
Otis Scarecroe
Posts: 64
Joined: Mon Jan 31, 2011 2:18 pm

Re: How do you travel with it? Fragility, etc

Postby Otis Scarecroe » Thu Mar 29, 2012 9:33 am

Mocker,

Probably best to contact KMI directly via support.This forum is only occasionally monitored by KMI.
I sent you a PM about possibly connecting with Dave Draper(see above) to possibly save some shipping costs by combining in one package.Who knows maybe you're close enough in Europe to make it worth the effort/train trip!

Respect, O

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