I understand that this is your first experience however perhaps more testing should have been done and maybe even a manual for install with windows. Because it clearly is not the same. I finally got this to work after troubleshooting it myself for the last three days.
So let's discuss some things so that in the event of an update or any future interfaces, the process will be less strenuous for a customer. The lack of knowledge and support that you guys have with windows is frustrating from a customer perspective. So I will create a new thread with all the steps I have used in order to get this to work "decently" There are still some things that are not quite clear to me.
First being the interface sometimes loses connection when starting the k-mix editor and then I have to restart my system. Then sometimes the soundcard is not recognized. So, I then have to shut off the K-mix, shut down the computer and then turn on the K-mix FIRST, then the computer and cross my fingers.
This has happened to me several times, just today. And I assure you it is not the cable because the one that was supplied did not work so I bought a high end USB 2.0 cable.
I have a few questions.
Why is there no installer for the k-mix editor?
Why is there no ability to change the samplerate within the USB K-mix audio control panel? That would make things easier from the jump. Every software I have used since 2000 has had this feature within windows.
Why does the K-mix editor not realize the current version of firmware?
Why isn't the unit recognized if I turn it on AFTER I start the PC and Boot into windows? I asked that same question here, so let's see what the community thinks. https://www.gearslutz.com/board/music-c ... power.html
I think this could be a fantastic interface, but on windows it does need some work and I hope it is something that you guys take into consideration.
I will be doing further testing and asking more questions, I apologize if I came across rude but I was in a state of frustration because I have never had such a hard time setting up an interface. I want to help make this a better product because it does have the potential. Cheers,