Yeah, I definitely think both sides would be better served if there were more of a personal communication going on, rather than a sort of "faceless, corporate entity"-esque sort of thing that's going on. Or even just more communication.
And I certainly understand the frustration of "Yeah, we're going to update the SoftStep soon! (A year passes) Yeah, it'll happen soon!" thing. But this time it is in actual development. I just made a design of the new Easy Editor UI a couple of days ago.
2, 3, 5, 13, 89, 233, 1597, 28657, 514229, 433494437, 2971215073