Fantastic advice. I also try to:
Give out my business cards, and educate salesfolk on our support programs. Taking pictures and checking on stock is helpful as well. I also make notes for myself and emails to HQ to keep for future reference.
KMI Sr. Product Specialist - Pacific NW
KMI QuNexus, KMI QuNeo, KMI SS2 w MIDI Exp, KMI 12 Step, Live 8, PT 9, Studio One, Axiom 61, lotsa plugs, Line 6 Echo Pro, Macbook Pro, Presonus mixer